Windows 10 DVD Drive Not Working


Windows 10 users reported following issues with their DVD Drives.

Reported Issues:

  • DVD drive icon doesn’t appear in File Explorer
  • DVD drive cannot be recognized
  • DVD drive isn’t accessible
  • Cannot read contents from DVD Drive
  • Cannot play a DVD/ CD
  • Cannot burn files to DVD

Download the Diagnostic

There are certain situations when missing entries in your registry and registry corruption causes this problem. Try running a registry scan to identify if there are any such issues.

  1. Click the button below to download and install the Diagnostic
  2. Perform a Registry scan and fix any problems detected.
  3. Restart your computer.

Estimated Download Time: 10 Seconds

Reinstall Driver

Fire up Device Manager and uninstall-reinstall the DVD Driver. DVD drive stops working if your video drivers are incompletely installed, or some driver files are missing.

1. Press Windows Key + X; select the Device Manager.


2. Expand top-level node.
3. Expand DVD/ CD-ROMD Drives node.
4. Right click your device; select Uninstall.

5. Exit out of the screen; reboot your PC.
6. Open up Device Manager again.
7. Right click top-level node; select “Scan for hardware changes.”

Rollback Previous Driver

Return the DVD Driver to the version that was last installed on your machine. It is an easy way to revert to a previously loaded state.

1. Refer Steps # 1-3 under Reinstall Driver section.

2. Right-click DVD Drive, select Properties.

3. Click Driver tab in the new dialog that opens.


4. Click Roll Back Driver button.

Update Driver Software

Get the latest driver updates for your DVD Drive.

1. Refer Steps # 1-3 under Reinstall Driver section.

2. Right-click DVD Driver, select Update Driver Software.


3. It opens up a new wizard.

4. Click “Search automatically for updated driver software.”

5. It may take some time.

Note: If no updates are found, manually download new updates from the website. Open up Update Driver Software wizard again, and choose the option named “Browse my computer for driver software.”

Delete Upper Filters

Deleting Upper Filters is likely a solution to most DVD problems. Here are the steps to do so:

1. Press Windows Key + R to open up Run dialog box.


2. Type “RegEdit” and click OK.

3. Locate following sub key:

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

4. Delete following sub keys:

  • UpperFilters
  • LowerFilters


5. Exit out of the screen; restart your PC.


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