Microsoft Dynamics Crashes and Stops Working


Microsoft’s enterprise resource planning and customer relationship management software, Microsoft Dynamics, is widely used by firms for its ability to master data management. If you’re encountering frequent crashes, follow these steps in given sequence.

Download the Diagnostic

There are certain situations when missing entries in your registry and registry corruption causes this problem. Try running a registry scan to identify if there are any such issues.

  1. Click the button below to download and install the Diagnostic
  2. Perform a Registry scan and fix any problems detected.
  3. Restart your computer.

Estimated Download Time: 10 Seconds

Exclude Program Files from DEP

Data Execution Prevention (DEP) is a technology that performs additional checks to prevent the execution of malicious programs. This feature, which is part of Windows protection components, may occasionally display false positives for legitimate programs. Try adding Microsoft Dynamics executable files to the DEP excluded items list, to resolve the issue.

  1. Right-click This PC icon on Desktop.
  2. Select Properties.
  3. Click Advanced system settings in the newly opened dialog.
  4. Click Settings (Performance).
  5. Click Data Execution Prevention
  6. Select Turn on DEP for all programs and services except those I select.
  7. Click Add.
  8. Browse and locate the following files:
    • C:\Program Files\Microsoft Dynamics NAV\80\RoleTailored Client\ Microsoft.Dynamics.Nav.Client.exe
    • C:\Program Files\Microsoft Dynamics NAV\80\Service\Microsoft.Dynamics.Nav.Server.exe
  9. Click OK

Delete Temporary App Data

App Data, a special directory on your system drive, contains user data and settings loaded during program runtime. Microsoft Dynamics crashes when it fails to retrieve saved app data files.

  1. Press Windows Key + X.
  2. Select Run
  3. In the new dialog, type AppData
  4. Press ENTER.
  5. Open the following directory:
    • ..\Local\Temp
  6. Delete all the folder contents.

Reinstall the Program

Reinstalling the program is one of the core strategies used for software diagnosis. Quit Dynamics, delete its program files, initiate the Uninstaller, and reinstall it again.

  1. Quit Microsoft Dynamics.
  2. Click File Explorer shortcut on your Taskbar.
  3. Delete the following directory:
    • C:\Program Files\Microsoft Dynamics NAV
  4. Press Windows Key + X.
  5. Select Programs and Features.
  6. Scroll down the page.
  7. Right-click Microsoft Dynamics and select Uninstall.
  8. Follow the uninstall wizard; reboot after completion.
  9. Visit the Microsoft Dynamics official website and grab the latest copy of the software.

Disable Conflicting Startups

Some startup programs expose your computer to risk and disabling them is one of the quick remedies to diagnose the problem. Here’s the easiest way:

  1. Open the Task Manager. To do so, press Ctrl + Alt + Delete and click Task Manager.
  2. Click More details, and then Startup
  3. Click the Publisher column head.
  4. Disable all Non-Microsoft items, excluding Antivirus and system protection software.


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