QuickHeal Antivirus Crashes

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QuickHeal-Antivirus

QuickHeal is a leading web security and Antivirus protection which protects your computer against attackers who steal confidential information with the help of keyloggers and spyware. This information is helpful if your Antivirus occasionally crashes.

Download Diagnostic

You’re just 3 steps away from fixing this problem…

1. Download and install the Diagnostic

2. Run full scan

3. Perform system clean-up & repair

Estimated download time: 10 Seconds

What is Diagnostic? How does it work?


Update Device Drivers

In most of the cases reported, this issue was caused due to outdated device drivers – software that facilitate communication between your operating system and hardware. Update the device drivers using the Free Wise Driver Care. Restart your computer after successful completion.

Perform Selective Startup

When your Antivirus won’t start normally or crashes too often, there may be some complex startups and services running at the boot interval. You can use the selective startup to get out of this situation.

  1. Open the Run dialog box. To do so, press Windows Key + R. Type MSConfig and click OK.
  2. It opens up the System Configuration dialog box.
  3. Click the General tab.
  4. Select the Selective startup option.
  5. Uncheck the box labeled Load startup items.
  6. Click Apply, and then OK.

Perform Reinstallation

Reinstalling a product removes everything – including files, Registry entries, and program settings. You’ll want to uninstall your Antivirus and reinstall it again.

  1. Press Windows Key + X.
  2. Select Control Panel.
  3. Click Programs | Programs and Features.
  4. Right-click Quick Heal Antivirus.
  5. Select Uninstall.
  6. Follow the on-screen instructions. Reboot after successful completion.
  7. Open the Registry Editor. To do so, press Windows Key + R. Type RegEdit and click OK.
  8. It opens a new window. Locate the following subkey:
    • HKEY_LOCAL_MACHINE | SOFTWARE | Microsoft | Windows | CurrentVersion | Uninstall
  9. Right-click the Quick Heal Antivirus
  10. Select Delete
  11. In the confirmation prompt, click Yes.
  12. Exit Registry Editor, restart your computer.
  13. Download a fresh setup of QuickHeal Antivirus and install it on your computer.

Update all Drivers

Your drivers might be outdated and needs updating. Check a new piece of drivers released by the manufacturers. Keeping your drivers updated can help fixing internal bugs and conflicts that cause QuickHeal Antivirus to stop responding.

  1. Press Windows Key + X.
  2. Select Device Manager.
  3. Expand the top node.
  4. Expand Display Adapters.
  5. Right-click your video card.
  6. Select Update driver software.
  7. In the same manner, update other necessary peripheral devices.

Clear App Data

In simple words, application data is the directory where your computer programs store their data. Applications installed on your system mess up with these files, resulting in corruption.

  1. Click the File Explorer icon on Taskbar.
  2. Type %LocalAppData% in the Address Bar.
  3. Locate the following folder:
    • ..\Temp
  4. Select all and delete the files.
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