Netflix India Crashes? Learn How to Troubleshoot it

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When world’s popular on-demand Internet streaming media service Netflix, entered the Indian market in January 2016, it carried entertaining movies and humorous television shows for the Indian public. However, many Indians encountered frequent crashes during playback. It suddenly crashes, requiring the user to restart it again. Don’t worry; you won’t need to kick back to your TV. We’ll guide you through the troubleshooting process.

Download Diagnostic

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Update Device Drivers

In most of the cases reported, this issue was caused due to outdated device drivers – software that facilitate communication between your operating system and hardware. Update the device drivers using the Free Wise Driver Care. Restart your computer after successful completion.

Reinstall Essential Components

Microsoft Silverlight is an essential plug-in to play Netflix content. Netflix India crash occurs when the plug-in files are corrupted, missing, renamed or deleted. Reinstall the same.

1. Type “Apps & Features” in the Search Box on your Taskbar.

Apps-and-Features-Keyword-in-Search

2. Type “Netflix” in the “Type an app name” text box.

Searching-Netflix-in-Apps&Features

3. When it is displayed in Search Results, click it and then Uninstall button.

4. Follow the uninstaller, restart.

5. Visit Microsoft Download Center; obtain the latest Microsoft Silverlight.

Searching-Microsoft-Siverlight

Log Out all Devices

If you’ve logged in to Netflix with multiple devices, log out from the Account page.

1. Visit the Netflix official website.

2. Go to “Your Account” section.

3. Under Streaming Plan there is a link named “Sign out all devices.” Click that link.

Turn On Hardware Accelerated Playback

Netflix India may encounter crashes when hardware accelerated playback feature is disabled. Turn this feature on using Microsoft Silverlight Configuration tool as shown below:

1. Press Windows Key + R simultaneously.

2. Insert the following full file path and click OK.

  • C:\Program Files (x86)\Microsoft Silverlight\

Microsoft-Silverlight-Installtion-Directory

3. Open the file named “Silverlight Configuration.exe” located in a subfolder representing Silverlight version.

  • …\<Your Silverlight Version>\Silverlight.Configuration.exe

Silverlight-Installation-Path-in-File-Explorer

4. Check-up the box named “Enable hardware-accelerated playback” under Playback tab.

Silverlight-Configuration-Tool

5. Save the changes by clicking OK.

Enable-Hardware-Accelerated-Playback

Configure Trusted Websites List

Your Internet settings may require further configurations to avoid conflicts between browser and Netflix website. Add the site to Trusted Files List.

1. Open Run dialog. (Press Windows Key + R)

2. Type “inetcpl.cpl” and click OK.

3. Go to Security tab > Trusted Sites icon > Sites button.

Trusted-Sites

4. Add following websites one by one: (Add a site, click “Add” button)

  • https://www.netflix.com/in/
  • https://www.netflix.com/

5. Click Close, and then OK.

Adding-Netflix-India-to-Trusted-Sites-List

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