Logitech SetPoint Software Crashes

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Logitech-SetPoint-Crashes

The Logitech SetPoint Software gives you full advantage to use your Logitech mice and keyboard. It controls the functioning of mouse – such as mouse movements, button configurations, setting of mapping & key functions, and in-game settings. If you’re encountering frequent crashes while using this software, follow the steps in this article.

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Re-run as Administrator

Some program features may require administrative privileges. You might want to re-run the program as Administrator. Please sign-in to the Administrator user account and follow the steps given below:

  1. Press Windows Key X.
  2. Select Task Manager.
  3. Click More details.
  4. Click the Processes tab.
  5. Right-click Logitech SetPoint Event Manager (UNICODE).
  6. Select End Task.
  7. Double-click This PC icon.
  8. Open the following folder:
    • C:\Program Files\Logitech\SetPointP\
  9. Right-click Mouse and Keyboard Settings, choose Run as Administrator. 

Fix Compatibility

Compatibility, in simple terms, means the capacity of a program to work with a specific system environment. Applications are designed targeting a specific Windows environment, for example, Windows 10 64-bit version. A program designed for a 32-bit operating system may work on a 64-bit machine, however a 64-bit program may not work on a 32-bit OS version. Similarly, older versions of the application may not work on newer Windows machine. Worry not, Microsoft provides a built-in tool to check for features that might be preventing the program from functioning and set it up accordingly.

  1. In the Search Box, type Run programs made for previous versions of Windows, and open it from the Search Results.
  2. Click Next.
  3. The list of installed programs will appear on your screen. If Logitech SetPoint software is listed, select it. Otherwise, select Not Listed, and then click Next.
  4. Type the full executable file path in the subsequent page, or click Browse and locate the program file.
  5. Click Next.
  6. Click Try recommended settings.
  7. Follow the on-screen instructions.

Turn Off Hardware Acceleration

Hardware Acceleration, also called as Graphics Acceleration, is a feature enables efficient usage of operating software functions on a general-purpose CPU. You might experience Logitech SetPoint software crashes due to it’s incompatibility with the Hardware Acceleration feature.

  1. Right-click your Desktop, select Personalize.
  2. Click Change display settings.
  3. Click Advanced settings.
  4. This opens up a new dialog. Click the Troubleshoot tab.
  5. Click Change Settings.
  6. Move the Hardware Acceleration slider to extreme left (None).
  7. Click OK.

Note: If no such option is found or it is disabled, your computer likely does not support the hardware acceleration feature.  

Stop Conflicting Services

We’ve listed a couple of services that might conflict with the functioning of Logitech SetPoint. Temporarily stop them and check if the problem still persists.

  1. Press Windows Key X.
  2. Select Run.
  3. Type Services.msc
  4. Click OK or press ENTER.
  5. One by one disable the following services:
    • Google Update (gupdate)
    • Google Update (gupdatem)
    • Skype Update
  6. To disable a service, right-click on it and select Disable option.

Rollback to Older Driver Versions

The Driver Rollback feature uninstalls current version of the device driver and re-installs a previous version. The most common reason to use this reversing feature is to fix issues caused by buggy driver versions.

  1. Press Windows Key X.
  2. Select Device Manager.
  3. Expand the top node.
  4. Right-click a recently updated device.
  5. Select Properties.
  6. Click the Driver tab, and then Roll back.
  7. After successful completion, restart your computer.
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